How do I join the VIP program?
Joining is automatic. Every player who registers an account with clubmy is immediately enrolled in the loyalty program at the starting level. There are no forms to fill out and no fees to pay to become a member.
How do I check my current level?
You can view your current status, your progress toward the next tier, and your available rewards by logging into your account and navigating to the dedicated VIP area.
Can my level go down?
Yes, levels are reviewed periodically. If there is a significant period of inactivity, your status may be adjusted to ensure the program remains fair for active players. The specific review rules are listed in your VIP account section.
Does VIP status skip identity verification?
No. To maintain the highest security standards for all users, every player must complete the required identity verification process regardless of their VIP level before requesting withdrawals.
Do VIP offers have wagering requirements?
Yes, tailored VIP offers typically come with their own specific terms, including wagering requirements and eligible games. These details are always shown clearly when the offer is presented to you in your account.
What does a personal manager help with?
A personal manager provides a direct point of contact for account assistance, helps you understand your tailored rewards, and ensures your experience on the platform is as smooth as possible.
Do deposit limits still apply to VIPs?
Absolutely. Responsible gaming tools, including deposit and loss limits, are available and applicable to all players. VIP status never overrides these essential safety features.