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Privacy Policy | clubmy Official Secure Gaming Platform

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical device data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only authorized staff and essential service providers (payment/KYC).
  • How long we keep it: For the duration of your account and as required by Malaysian law.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy outlines how clubmy collects, uses, and protects the personal information of users within Malaysia. This policy applies exclusively to your interactions with our official website and platform. It does not extend to third-party websites, external links, or services you may visit after leaving our domain, which are governed by their own respective privacy policies.

2. Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account & Identity

Basic registration details used to create your account and verify your unique identity.

Verification Documents

Documents provided during KYC (Know Your Customer) processes to confirm age and residency.

Payment Data

Financial information required to process deposits and withdrawals securely via our payment partners.

Gaming Activity

Records of games played, transaction history, and betting patterns for account auditing.

Technical Data

IP addresses, browser type, device identifiers, and operating system to optimize performance.

Support Records

Communications sent via our support channels to resolve queries or technical issues.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information provided during registration, account updates, and support requests.
  • Automatically: Technical data captured via cookies and server logs when you access the platform.
  • Partner Providers: Data received from verified payment processors and identity verification services.

4. Why We Use Your Data

Your data is used strictly for the following purposes:

  • Account Management: Maintaining your profile and ensuring secure access to your funds.
  • Financial Transactions: Processing deposits and withdrawals efficiently.
  • Compliance: Verifying that users are of legal age and preventing multi-accounting.
  • Security: Detecting and preventing fraud, money laundering, and unauthorized access.
  • Personalization: Improving the user interface based on your preferences.
  • Legal Obligations: Complying with gambling operator regulations applicable in Malaysia.
  • Marketing: Sending promotions only if you have explicitly opted-in to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: When required by applicable law or to respond to valid legal requests from regulatory bodies.

6. How We Protect Your Data

We implement rigorous security measures to safeguard your information:

  • Encryption: Use of industry-standard encryption for data in transit.
  • Access Control: Strict internal permissions limiting data access to essential personnel only.
  • Isolation: Payment data is handled through secure, isolated channels provided by our payment partners.
  • Monitoring: Continuous system monitoring to detect and mitigate potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For detailed information on how we use tracking technologies, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Withdrawal: Opt-out of marketing communications or withdraw consent for data processing.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to comply with anti-money laundering and gambling laws.

9. Data Retention

We retain your personal information for as long as your account remains active. Once an account is closed, data is kept only for the period required by applicable law in Malaysia to satisfy regulatory and auditing requirements.

10. Age Limits

Our platform is strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately. Parents or guardians who suspect a minor is using our service should report the account via our support page.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to maintain the privacy and security of your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage users to periodically check the "Last Updated" date at the top of this page.

13. Contact Us

If you have any questions or concerns regarding your privacy, please reach out to us through our official support channels.

Visit Support Center