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Terms & Conditions | clubmy Official Online Casino Malaysia

Effective Date: 2026-08-19

Key Rules Summary

  • Strictly 18+ only.
  • One account per person, household, or device.
  • Account name must exactly match payment method name.
  • Bonuses are subject to wagering requirements.
  • Bonus abuse may result in withheld funds.

1. Acceptance of Terms

By accessing or using the services provided by clubmy, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and the platform.

We reserve the right to update these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the updated terms. We encourage users to review this page regularly.

2. Eligibility

To use our services, you must be at least 18 years of age or the legal minimum age required by the laws of your jurisdiction. By registering, you confirm that you have the legal capacity to enter into a binding agreement.

Access to the platform may be restricted in certain regions. It is your responsibility to ensure that using this site is legal in your current location.

3. Account Registration & Security

Users must provide accurate, current, and complete information during registration. To ensure the security of your funds, a Know Your Customer (KYC) verification process is required before any withdrawals are processed.

  • Only one account is permitted per person, household, or IP address/device.
  • You are solely responsible for maintaining the confidentiality of your login credentials.
  • If you suspect your account has been compromised, contact our support team immediately.

4. Deposits & Withdrawals

We support various payment categories through our partner payment providers. Please note that deposit and withdrawal limits, as well as processing times, are displayed within your account and may vary based on the selected method.

  • All payment methods used must be registered in the same name as the account holder.
  • Third-party payments are strictly prohibited and will result in the reversal of funds.
  • Payouts are subject to full account verification and adherence to all terms.

5. Bonuses & Promotions

Each promotion available on the Promotions Page is subject to its own specific terms and conditions. Bonus funds are treated separately from cash balances.

Wagering Requirements: Bonus funds usually require a certain amount of gameplay (playthrough) before they can be converted to withdrawable cash.

  • Maximum bet limits apply while a bonus is active.
  • Bonus abuse, including "bonus hunting" or exploiting loopholes, is prohibited and may lead to the voiding of bonuses and winnings.

6. Game Rules & Fair Play

All games on the platform are powered by certified Random Number Generators (RNG) provided by licensed game suppliers to ensure fairness and transparency.

In the event of a technical glitch or interrupted connection, the round may be voided, and the original stakes will be refunded to the player's balance. Disputed rounds will be investigated based on the game supplier's official logs.

7. Prohibited Activities

The following activities are strictly forbidden and may result in immediate account termination and forfeiture of funds:

  • Fraudulent activity or the use of stolen payment methods.
  • Collusion between players or the use of bots and automation software.
  • Arbitrage, hedge betting, or exploiting technical glitches.
  • Money laundering or attempting to use the platform for non-gaming financial transfers.
  • Initiating unauthorized chargebacks with payment providers.

8. Responsible Gambling

We are committed to providing a safe gaming environment. Users can access tools such as deposit limits, session reminders, and cool-off periods to manage their activity.

Self-exclusion is a permanent or long-term tool; once a self-exclusion period is set, it cannot be cancelled early. For more detailed tools and guidance, please visit our Responsible Gaming page.

9. Intellectual Property

All content, branding, logos, and software on this site are the property of clubmy or its partners. Users are granted a limited license to access the site for personal, non-commercial use. Reproduction or redistribution of site content without written permission is prohibited.

10. Availability & Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, as the platform may undergo scheduled maintenance or experience disruptions beyond our control.

Obvious errors in displayed odds, account balances, or payout amounts may be corrected by the platform at its discretion.

11. Suspension & Termination

We reserve the right to suspend or close any account if there is a breach of these terms or suspicion of fraudulent activity. During an investigation, account functions may be limited.

Upon termination, remaining balances will be handled in accordance with our security policies and applicable guidelines.

12. Data Protection

Your privacy is important to us. We collect and process your data only to provide our services and maintain security. For a comprehensive explanation of how we handle your information, please refer to our Privacy Policy.

13. Complaints & Disputes

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and full details of the dispute to our support team.

We strive to resolve all issues fairly and promptly. If a dispute remains unresolved through internal channels, it will be handled in accordance with the platform's dispute resolution protocols.

14. Changes to Terms

We may amend these Terms & Conditions periodically. All updates will be posted on this page. Please check the "Effective Date" at the top of this page to ensure you are reading the most current version.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please reach out to our support team through the official contact channels listed on our Support Page.